Overview

At Cihan Tarim Makinalari, customer satisfaction is our utmost priority. We strive to deliver products that are high in quality, performance, and longevity. However, we understand that there might be situations where you are not fully satisfied with the purchase.

Returns:

If you are unsatisfied with your purchase for any reason, you may return it to us within 30 days of receiving the item. The product must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Please note that you will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Exchanges (if applicable):

If you need to exchange it for the same item, send us an email at [email support email]. Once your return is received and inspected, we will notify you of the approval or rejection of your exchange. If you are approved, your exchange will be processed, and a new item will be sent to you within a certain number of days.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

This policy is subject to change without notice and was last updated on [Month, Day, Year]. If you have any questions, please contact us at info@cihantarmmakinalari.

Please note: This is a general returns & refunds policy. Depending on local laws, your rights may be different, especially for goods purchased online. Please ensure that your policy is compliant with local laws.nd a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cihantarmmakinalari.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@cihantarmmakinalari.com for questions related to refunds and returns.